Frequently Asked Questions

How do i order from you?
It's easy to order from us, click this link of download order form to your computer, fill the name, sku, size and quantity in the form then email to us for latest price. We will send you a invoice according to the filled order form within 3 business days after got your mails. That's it. Blow is a screenshot of an order form sample. It's simple and easy to use.
download order form
What's your payment methods and terms?
Your payment of orders can be paid to us via Bank Transfer, Wester Union, Paypal, Moneygram. Our receving information will be offered while sending you invoice of your orders. We only accept 50% deposit after order confirm and 50% before shipment. 
How you guys measure stone plugs? and how you convert millimeter to gauge sizes?
Please check our stone plugs size & converting page for detail information.
Do you have minimum order amount & MOQ?
Our minimum order amount required USD500, for new customers to us, we offer lower minimum order amount just USD200, it's for trial order and new customers can check our quality before regular larger orders.
Our MOQ is different between different stone jewelry, please contact us to check the right MOQ for the items you're interesting in ordering.
Which shipping carriers you supply for delivering customers orders?
Orders are shipped by DHL, EMS, FedEx, TNT or UPS, or at customers' choice by sea. Please check our shipping page for more information
Do you accept return of defective items?
We guarantee to all customers returns are accepted if the items received are wrong, defective. But return of goods shall be informed within 15 days after customer receipt.
Do you accept custom designs or OEM for cusomers?
Absolutelly we accept any order according to custom designs. We have skillful designers and workers to accomplish custom design task. We also do OEM service to worldwide customers.